For successful organisations, rules, regulations and procedures are the thing that holds them together when everything else threatens to fall apart. At Verozi Foundation we have a whole host of policies and procedures. On the face of it you could see our list of seventeen (17) separate policies as excessive, restrictive, or a waste of time – but they’re absolutely the opposite.

The main thing our policies and procedures give us is consistency. They guarantee that every employee, whatever the circumstance, is treated fairly. Our policies mean we’re all expecting and experiencing the same things, in the same way – and that those things are in line with our values as an organisation.

For managers, especially new managers, it takes a lot of pressure off dealing with staff problems, because in almost every case, we have a policy that gives guidance and a process to follow. Rather than every manager working out how to deal with the same problems in different ways, they already have the tools to help them.

It also works to empower the staff, as they know “how things work” because they are written down, rather than in the head of their line manager, or hidden away somewhere.

The final thing our policies and procedures give us is time. We spend so little time wrangling, arguing, trying to work out what to do, having to remember what we did last time something happened or dealing with “my manager said this but when so-and-so did the same thing their manager said something else”. Yes it takes time to get the policies right, but compared to the time they save us, it’s beyond worth it!

You can view and download our policies & procedures by clicking on the following links: